Customer Profile Webhook

Webhook trigger

When a contact is created.
When general information is updated.

When a chat tag (”แท็กแชท”) is added or removed.

When a contact tag (”แท็กรายชื่อ”) is added or removed.

When a referral is added (”แหล่งที่มา”).

Webhook event information body

contact created JSON

{
  "event_code": "contact created",
  "contact": {
    "_id": "69a1093452655aa00981486",
    "business_id": "68d2567dbef140326cbdf3",
    "channel_id": "60987cf24a1e7123468cc7e06",
    "social_profile": {
      "id": "U2284e7318ebd7112345386472f08768c",
      "platform": "line",
      "platform_id": "U3333fc9b4d20d3215bf0af691f1e3c08",
      "platform_name": "Sandbox"
    },
    "platform_display_name": "nan",
    "display_name": "nan",
    "first_name": "nan",
    "last_name": "",
    "contact_tags": [],
    "chat_tags": []
  },
  "updated_fields": [],
  "contact_url": "https://app.oho.chat/business/68d2567dbef140326cbdf3/smartchat?room=69a1093452655aa00981486"
}

contact updated JSON

{
  "event_code": "contact updated",
  "contact": {
    "_id": "69a1093452655aa00981486",
    "business_id": "68d2567dbef140326cbdf3",
    "channel_id": "60987cf24a1e7123468cc7e06",
    "social_profile": {
      "id": "U2284e7318ebd7112345386472f08768c",
      "platform": "line", 
      "platform_id": "U3333fc9b4d20d3215bf0af691f1e3c08",
      "platform_name": "Sandbox"
    },
    "platform_display_name": "Oho Chat",
    "display_name": "Oho Chat",
    "first_name": "Oho",
    "last_name": "Chat",
    "customer_id": "001",
    "phone": "0999999999",
    "email": "hello@oho.chat",
    "country": "ไทย",
    "city": "สงขลา",
    "gender": "male",
    "age": 26,
    "birth_date": "2026-04-08T17:00:00.000Z",
    "contact_tags": [
      {
        "_id": "68d1111f2ece3333327d172c",
        "keyword": "ติดตาม"
      },
      {
        "_id": "682314512ec32675727d33ee",
        "keyword": "ร้องเรียน"
      }
    ],
    "chat_tags": [
      {
        "_id": "613e3554563850123531321b",
        "keyword": "ลูกค้าใหม่"
      }
    ],
    "address": {
      "street": "444",
      "sub_district": "หาดใหญ่",
      "sub_district_id": 901101,
      "district": "หาดใหญ่",
      "district_id": 9011,
      "province": "สงขลา",
      "province_id": 90,
      "postcode": "90110",
      "country": "ไทย"
    },
    "tin": "19000000000",
    "org_name": "บริษัท โอ้โห จำกัด"
  },
  "updated_fields": [
    "tin"
  ],
  "contact_url": "https://app.oho.chat/business/68d2567dbef140326cbdf3/smartchat?room=69a1093452655aa00981486"
}