This is an equivalent English translation of Thai version of privacy policy here.
Oho Chat by Oho Experience Co., Ltd. ("the Company") realizes the importance of personal data protection and has a policy to supervise and manage personal data in accordance with the Personal Data Protection Act and related laws. Therefore, we would like to inform you of the following information to comply with the Personal Data Protection Act B.E. 2562, which is as follows:
- Personal Data
- (a) Personal data, including first and last name, date of birth, place of birth, status, information as specified on the national ID card and passport, copy of national ID card Or ID card number.
- (b) Contact information, including address, telephone number, Line ID, social media contact channels, workplace.
- (c) Job position, department or organization.
- (d) Information about the use of electronic systems, including email, IP address, browser type and cookies, conversation history in various applications.
- (e) Information you provide when you contact or participate in any activities with the company, etc.
- Respect for privacy
- Personal Data Collection
- Purposes of collecting, using and disclosing personal data
- For the purpose of providing or distributing products, providing or receiving services in various forms
- For financial transactions and taxes related to the Company's performance of contracts
- Research or investigation
- For the purpose of creating a database for analysis and presentation of any services or products of the Company and its group companies or persons who are distributors, agents or related to the Company
- For the benefit of improving the quality of operations, services and operations related to the Company's business
- For the purpose of analyzing and tracking the use of services on the website and for the purpose of retrospective investigation in case of usage problems
- For participation in various activities of the Company
- For the purpose of access control Preventing and suppressing dangers to the life, body or health of you or others, controlling and preventing infectious diseases, and for the benefit of maintaining the safety of the building area, inside the building and the Company's area.
- To comply with laws or regulations applicable to the Company, both at present and in the future.
- Period for storing personal data
- Security
- Your rights as a data owner
- Disclosure of personal data to other persons or agencies
- Use of Cookies
- To allow you to log into your account on the Company’s platform continuously and securely.
- To store your platform usage information, including the platform format you have set.
- To store information about your usage patterns and interests, so that the Company can develop and improve the website to best meet your interests and make the website more convenient, faster, and more efficient.
- Platform functional cookies are used to remember what you have chosen or set on the platform, including presenting information that meets individual needs, such as user account name, language, and platform format.
- Advertising cookies are used to remember what you have visited, including your usage patterns, in order to present products, services, or advertising media that are relevant and meet your interests, and to evaluate the effectiveness of various advertising campaigns.
- Technical cookies are types of cookies that are necessary for the use of the platform. To provide you with comprehensive and secure access to information
- Cookies for platform performance measurement Used to store anonymous platform visitor data and analyze the number and behavior of visitors To improve the platform to be more efficient and meet the needs of users
- Third-party cookies These cookies will be set by third-party service providers
- Data Protection Officer
- Contact method
- Changes to the Privacy Policy and Practices
1.1 Characteristics of Personal Data In this document, personal data means any information about a natural person that can directly or indirectly identify that natural person, excluding personal data of the deceased. Sensitive personal data means personal data about race, ethnicity, political opinions, religious or philosophical beliefs, sexual behavior, criminal history, health information, disabilities, trade union information, genetic information, biometric data (such as fingerprint scans, face scans, etc.), or any other information that affects the owner of personal data in a similar manner as announced by the Personal Data Protection Committee.
1.2 Personal Data Collected The Company may collect your personal data as follows:
General Personal Data:
The Company respects the rights to personal data of data owners and is well aware that data owners want to receive security about their data. Personal data received by the Company will be used only for the relevant purposes. The Company has strict measures to maintain security and prevent the unlawful use of personal data.
In collecting personal data directly from the data owner and using personal data, including disclosing personal data, the Company will request consent from the data owner before or during the collection if the law requires consent, and will proceed with personal data only as necessary for the purposes that the Company has clearly specified.
The Company may collect personal data obtained from sources other than the data owner directly, such as from various public media, only when necessary and by the methods prescribed by law.
The Company collects, uses and discloses your personal data for the following purposes:
Personal data collected by the Company for the above purposes is necessary for the performance of contracts or compliance with various applicable laws. If you do not provide such necessary personal data, it may be a violation of the law, or the Company may not be able to manage or administer the contract or facilitate various actions for you.
If there is a change in the purpose of collecting personal data later, the Company will notify you and take other actions as required by law, including keeping a record of any amendments as evidence.
The Company will retain your personal data for the period necessary for the purposes of collecting, using and disclosing personal data specified in this announcement, in accordance with the criteria used to determine the retention period, namely the period during which the Company still has a relationship with you as a customer of the Company, and may continue to retain it for the period necessary for compliance with the law or the legal statute of limitations, for the establishment of legal claims, compliance with the law or the exercise of legal claims, or the defense of legal claims, or for other reasons in accordance with the Company's internal policies and regulations.
In cases where the retention period of personal data cannot be clearly specified, the Company will retain the data for the period that may be expected according to the collection standards (e.g. the general statute of limitations of up to 10 years).
The Company has established appropriate and strict measures to maintain security in accordance with the Company's information technology security policy and practices to prevent the loss, access, destruction, use, alteration, modification or unauthorized or unlawful use of personal data.
As a data owner, you have the rights as specified in the Personal Data Protection Act B.E. 2562, including the following rights:
7.1 Right to withdraw consent You have the right to withdraw your consent to the processing of personal data that you have given consent to the Company, except where the withdrawal of consent is limited by law or a contract that benefits you as a data owner. However, the withdrawal of consent will not affect the processing of personal data that you have already given consent to in accordance with the law.
7.2 Right to request access to personal data You have the right to request access to and request a copy of your data that is under the Company's responsibility, including requesting that the Company disclose the acquisition of such data that you have not given consent to the Company.
7.3 Right to request the transfer or transfer of personal data You have the right to request that the Company transfer your personal data that you have provided to the Company. As required by law
7.4 Right to object to the collection, use or disclosure of personal data You have the right to object to the processing of data about you in cases where personal data about you is collected, used or disclosed as required by law.
7.5 Right to request deletion of personal data You have the right to request the Company to delete, destroy or anonymize personal data as required by law.
7.6 Right to request suspension of use of personal data You have the right to request the Company to suspend the use of your data as required by law.
7.7 Right to request correction of personal data In the event that you believe that the information the Company has is incorrect or you have changed your personal data yourself, you have the right to request the Company to correct your personal data to make it correct, current, complete and not misleading.
7.8 Right to be informed of any changes to the notification form regarding your personal data The Company may review and amend this notification form as appropriate. Sometimes to ensure that your personal data is properly protected
7.9 Right to lodge a complaintYou have the right to lodge a complaint with the competent authorities under the Personal Data Protection Act B.E. 2562 if the Company violates or fails to comply with the Act. In the event that the data subject files a request to exercise his/her rights under the provisions of the Personal Data Protection Act B.E. 2562, when the Company receives such request, it will proceed within the time period specified by law. In addition, the Company reserves the right to refuse or not proceed with such request in cases specified by law. In the event that the data subject has limitations by choosing to provide only certain personal data, it may result in not being able to receive full services from the Company, including the Company may not be able to work with the data subject or provide any services if the data subject does not consent to provide the information that the Company requires.
The Company may need to disclose personal data to companies in the group or other persons or agencies that are strategic partners both domestically and internationally who work with the Company to provide products and services in various forms or as reasonably necessary to enforce the Company's terms and conditions or in the event of a corporate restructuring, merger or sale of business, and personal data may be disclosed to government agencies or government agencies in accordance with the law or court orders or orders of competent officials. Personal data will be kept confidential. Both in document and electronic form, including during every step of data transmission.
In the event that personal data must be transferred abroad, the Company will strictly comply with the Personal Data Protection Act B.E. 2562.
9.1 “Cookies” are small computer data that will be sent to the user’s browser to store information on website visits, for the purpose of improving the website and providing better services.
9.2 The Company will store cookies or similar technologies to improve the efficiency of the platform and access to the Company’s services via the Internet. They will be used for the following purposes:
9.3 Types of Cookies Used by the Company
🔍 Setting and rejecting cookies
You can choose to reject cookies according to your needs by setting your browser or privacy settings to prevent the collection of data by cookies in the future. However, if you set your browser or privacy settings to reject all cookies, you may not be able to use some or all functions on the Company's website effectively. You can manage cookies in your browser by setting Here's how:
👉 Cookie settings in Chrome 👉 Cookie settings in Safari and iOS 👉 Cookie settings in Internet Explorer 👉Cookie settings in Firefox
The Company has implemented the Personal Data Protection Act B.E. 2562 by appointing a Data Protection Officer (DPO) to inspect the Company's operations regarding the collection, use and disclosure of personal data in accordance with the Personal Data Protection Act B.E. 2562 and laws related to the protection of personal data.
In case of any questions or inquiries regarding the protection of your personal data, please contact the Company via the following channels:
Oho Experience Co., Ltd.
Contact address: 1 Patpong, Suriyawong Subdistrict, Bang Rak District, Bangkok 10500
Email: dpocontact@oho.chat
Data Protection Officer
Full Name: Mr. Chaphoo Surasriwongthip
Contact Address: 1 Patpong, Suriyawong Subdistrict, Bangrak District, Bangkok 10500
Email: dpocontact@oho.chat
The Company will review the terms and conditions of this Company Policy from time to time to ensure compliance with relevant practices and laws. If there are any changes, the Company will notify you by publishing an appropriate announcement by the Company.